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Frontier Airlines may face federal probe over alleged refusal to refund canceled flights

Colorado’s attorney general requested the U.S. Department of Transportation on Tuesday to take a look at issues that Frontier Airlines failed to refund the price of flights canceled due to the coronavirus outbreak and made it virtually not possible for individuals to use vouchers for other flights during the pandemic.

In a letter to Transportation Secretary Elaine Chao, Attorney General Phil Weiser mentioned the office of his had gotten above hundred complaints coming from Colorado and 29 various other states about the Denver based very low cost carrier since March, over any other business.

People said Frontier refused to issue them your money back when flights had been canceled because of the pandemic, that Weiser said violated department laws that refunds are due even when cancellations are actually because of to situations beyond airlines’ management. Individuals that received vouchers for using on future flights after voluntarily canceling the travel plans of theirs were not able to redeem them. Some were rejected with the airline’s site and were not able to extend the 90-day time limit for using them or had been restricted to using the vouchers on just one flight, he published. Still other people who sought help with the airline’s customer support line had been put on hold for many hours and were disconnected regularly, he said.

Weiser claimed that the Department of Transportation was at the most effective position to explore the complaints and said it must issue fines of up to $2,500 per violation when adequate.

Chronic problem? DOT warns airlines? once more? to issue refunds for canceled flights soon after receiving 25,000 complaints

Companies can’t be allowed to make use of consumers during the time and should be held responsible for deceptive and unfair conduct, he stated in a declaration.

Frontier said it’s remained in detailed compliance with department rules and regulations concerning flight changes, cancellations and refunds.

Throughout the pandemic, Frontier Airlines has acted in great faith to take care of the passengers of ours compassionately and fairly, the company said in a statement.

Claims about obtaining refunds from airlines surged this spring. In May, Chao asked airlines to be as flexible and considerate as possible to the requirements of passengers who face economic hardship.

In the department’s May air travel consumer report, the most recent available, Frontier had the third-highest rate of general complaints, trailing Hawaiian Airlines as well as United Airlines. The report counts just complaints from buyers which go through the trouble of filing a complaint with the division, not people who just complain to an airline.